Do you ship from the UK? How long is delivery?
Yes, we are committed to fast and reliable delivery. Our core high-ticket products (like the Smart Litter Box) ship directly from our UK warehouse. Standard delivery time for these items is typically 4-7 working days.
Will I have to pay any customs duty or VAT?
No. Since our core products are shipped from a domestic UK warehouse, all legal costs, including VAT, are already included in the final price you see. You will not incur any surprise or additional charges upon delivery.
What is your return and refund policy?
We offer a strong 90-Day Free Return Guarantee on eligible products, such as our Smart Litter
Boxes. Please review our dedicated Returns Policy page for full details on how to initiate a hassle-free return.
How can I contact your support team?
We’re here to help! Please visit our Contact Us page to find our support email and business hours. We aim to respond to all inquiries within 24 hours.